1 of 1 Part-Time Chat Support Jobs in England

Were looking for a Customer Success Associate to support TRL Software during a maternity leave cover. In this role, youll help deliver exceptional customer support for our next-generation solutions in traffic, safety, and asset management. You will be the first point of contact for customer queries, providing timely and accurate support, managing training requests, and assisting … day per week based at TRLs headquarters in Wokingham. This is a fixed-term role for approximately seven months. Key Responsibilities Respond to customer queries via phone, email, or chat Provide first-level support and troubleshooting and assistance Provide accurate product/service information and quotations for products and training Maintain internal customer data, licensing records, CRM (Salesforce … and HelpDesk Support order and subscription processing Inform customers about new features/functionality and follow up with customers regarding resolving technical issues. Share product updates and gather customer feedback Provide insights and MI reporting to support decision-making Essential Skills & Experience A proactive can do attitude Experience in customer support or client service Strong communication and More ❯