capability into practical operational benefits advising teams on what good looks like and how to achieve it. Hands-on approach to training, problem-solving, and performance improvement. Excellent communication, influencing, and stakeholder engagement skills. Confidence operating in project-based delivery environments. Ability to travel across the UK to support depot readiness and go-live activities. Desirable: Project or change More ❯
capability into practical operational benefits advising teams on what good looks like and how to achieve it. Hands-on approach to training, problem-solving, and performance improvement. Excellent communication, influencing, and stakeholder engagement skills. Confidence operating in project-based delivery environments. Ability to travel across the UK to support depot readiness and go-live activities. Desirable: Project or change More ❯
capability into practical operational benefits advising teams on what good looks like and how to achieve it. Hands-on approach to training, problem-solving, and performance improvement. Excellent communication, influencing, and stakeholder engagement skills. Confidence operating in project-based delivery environments. Ability to travel across the UK to support depot readiness and go-live activities. Desirable: Project or change More ❯
capability into practical operational benefits advising teams on what good looks like and how to achieve it. Hands-on approach to training, problem-solving, and performance improvement. Excellent communication, influencing, and stakeholder engagement skills. Confidence operating in project-based delivery environments. Ability to travel across the UK to support depot readiness and go-live activities. Desirable: Project or change More ❯
review sessions with operational heads Process Improvement : Identify and collaborate on implementing changes to enhance customer service processes Coaching and Training : Deliver training sessions to staff, focusing on improving skills, ensuring compliance, and addressing the needs of vulnerable customers Action Tracking : Monitor and escalate the closure of remedial actions identified through quality assurance assessments Who you are: Experienced in … customer services processes and approvals Proven analytical and problem-solving skills as well as the ability to produce meaningful reports Diligent and conscientious in the accuracy of their work with excellent attention to detail Excellent written and verbal communication skills Ability to operate in a fast paced, dynamic environment and able to work under pressure Strong team player … who works well with team and colleagues at all levels in achieving value-added results Good stakeholder management experience; especially impactful communication and influencing Excellent organisational skills and ability to meet tight deadlines in an environment with competing priorities Proven experience in delivering training across teams and departments Excellent relationship building skills with colleagues across multiple business More ❯
