Application Support Technician
Cambridge, Cambridgeshire, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Cambridge University Press & Assessment (CUPA)
English software systems. As the go-to expert for technical support, you'll be bridging the gap between our customers and internal teams, and contributing to the development and testing of new systems that shape the future of global education. About the role You will be responsible for providing world-class support to customers all over the world using … our systems and websites. You will also write knowledge base articles, user guides and FAQs for our systems, take part in user acceptance testing and develop and deliver training sessions. Additionally: You'll provide customer-focused technical support across a range of Cambridge software platforms, ensuring minimal disruption to the examination lifecycle. Your day … to-day will involve analysing support trends, identifying opportunities for product enhancements, and representing the customer voice in development projects. You'll lead User Acceptance Testing (UAT) for new systems, deliver training sessions internationally, and create high-quality support materials including manuals, FAQs, and interactive demos. Collaboration is key—you'll work closely with the Customer Service More ❯
Employment Type: Part Time
Salary: £28800 - £37425/annum
Posted: