Lead User Experience (UX) Designer
London, United Kingdom
Hybrid / WFH Options
Hybrid / WFH Options
Motability Operations
insight, behavioural data and service metrics inform decisions at roadmap and portfolio level. Build trusted relationships with senior stakeholders, influencing direction through clear narratives, artefacts and measurable goals. Promote accessibility and inclusion, with strong practical knowledge of WCAG 2.2 and how to apply it across web and native experiences. Represent the UX discipline across Motability Operations, raising awareness of its … solutions with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate them clearly. Govern and evolve our design system to drive consistency, accessibility, and scalability across journeys. Shape behavioural design practice Establish principles and … business outcomes, turning them into clear priorities and actions. Skilled communicator, confident working with senior stakeholders and tailoring messages for different audiences. Strong critical analysis skills Deep knowledge of accessibility and inclusive design, with practical expertise in applying WCAG 2.2 standards. Strong collaborator across Product, Engineering, Research, Content, and Data. Hands-on enough to unblock teams when needed, but focused More ❯
Employment Type: Permanent, Part Time, Work From Home
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