2 of 2 Part-Time User-Centered Design (UCD) Jobs in London

Function, Facilities Management, Digital Experience Unit and Technology Group, Information Governance, Executive Support Team and leadership of all our shared services across the GLA Group. About the team The UCD team brings together specialisms including digital engagement, service design, user research, business analysis, content and interaction design and performance analysis. These specialisms work in … products and supporting their implementation What your day will look like You will be leading and inspiring a talented Service Design team, working with the Head of UCD, senior managers and other team leads to set the direction of service design within the GLA. You will be line-managing and mentoring the Service Designer, User Researcher, and other team members supporting their professional development and aligning their OKRs with UCD priorities. You will be working with other colleagues in the UCD team and wider DEU, in a collaborative way, planning project activity in a way that uses the resource we have efficiently and allows for transparency and collaboration across teams. You will be More ❯

We believe the best experiences come from deep understanding, which is why we embed continuous user research, data insights, rapid prototyping, and iterative testing into our design process. What you'll be doing Lead and influence user centred design Champion user centred design and inclusive research so customer … people, processes and channels that support them. Guide ideation and decision-making: help teams define hypotheses, create testable prototypes, and validate solutions with users, including disabled participants. Provide design direction during delivery, challenging constraints where appropriate and ensuring high-quality implementation. Define success measures such as task success, customer effort, accessibility conformance, and digital contact reduction, and communicate … hear and understand what is said and not said, and with nuanced comprehension of meaning and intent Driven by change. Constantly looking for ways to improve, grow and expand UCD Very strong communication skills, able to present and communicate to different types of audiences using a variety of artifacts and methods Hands-on experience in roles such as Senior or More ❯