1 of 1 Part-Time Cybersecurity Jobs in the North West

Log, manage, and resolve incidents using ServiceNow , following ITIL best practices. Prioritize and escalate issues effectively, ensuring SLA compliance and customer satisfaction. Collaboration & Projects Work alongside infrastructure, applications, and cybersecurity teams to resolve issues and deploy new solutions. Support User Acceptance Testing (UAT) and contribute to system rollouts or upgrades. Process Improvement Identify recurring problems and propose solutions to reduce … troubleshooting skills (hardware/software, remote tools like TeamViewer, RDP). Familiarity with Microsoft Intune and endpoint management tools. Understanding of networking basics (TCP/IP, DNS, DHCP) and cybersecurity awareness (e.g., GDPR ). Active Directory user management and group policies experience. Service Excellence Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms More ❯