Help Desk Analyst
- Hiring Organisation
- Factory International
- Location
- Manchester, North West, United Kingdom
- Employment Type
- Permanent, Part Time
- Salary
- £26,000
change requests for higher risk items to senior engineers. On a monthly basis, produce simple Secure Score snapshots and action trackers. Ensure end user communication is clear and inclusive when security controls change (e.g., MFA rollouts), referencing the organisations IT policy and awareness principles Undertake device patching & update management applying … Customer helpdesk support Proven ability to resolve common end user issues across Windows/macOS, Microsoft 365, Dropbox, and networking basics, with clear, empathetic communication Securityhygiene Practical experience applying MFA, hardening mail & collaboration tools, and keeping endpoints protected and compliant Patch & update discipline Hands on with Intune/WUfB ...