2 of 2 Part-Time Service Management Jobs in Nottingham

problems and classifying their level, priority, and nature. When appropriate, escalating or routing them to the appropriate team. Respond to, document, and resolve service tickets in a timely manner according to an agreed service level. Document procedures, standards, best-practice configurations, settings, installation sequences, and back-out instructions. … Follow ITIL/Service Management policies and procedures. Help the software asset management team to maintain applications (licence management and version control). The skills you'll need: Proven hands on experience in an office based IT support role. Familiarity with ServiceNow or similar ticketing systems. ...

What you'll be doing: The IT Programme Manager role is a key position, responsible for the management of strategic initiatives within a large investment portfolio, supporting the Retail side of our business. This is a great opportunity to work at the heart of the business, delivering technology critical … Build strong relationships with senior sponsors (up to exec level), IT leadership, and third-party partners; drive clear communication and stakeholder alignment. Risk & issue management: Proactively identify, mitigate, and escalate risks, assumptions, issues, and dependencies. Process & quality oversight: Ensure compliance with IT delivery methodologies and governance frameworks; promote continuous ...