1 of 1 Part-Time Incident Management Jobs in the South West

The Role - Service Relationship Representative (SRR) - 30 hours per week = Part Time Through a culture of collaboration, learning and opportunity, the Service Relationship Management Team is a community of vibrant and dynamic service and technology experts, executing all facets of our operation with consistency, pride and efficiency. The Service Relationship Representative (SRR) is part of the Service Relationship Management … Key Objectives Will Be To: Provide Service Quality Assurance in all activities Share Account knowledge with sellers on receipt of enquiries and escalations Ensure the day-to-day relationship management is upheld with a consistent POC (point of contact) Ensure escalations and complaints process is followed Maintain a high-level understanding of Claranet products and services Key Responsibilities Support … and KPIs Takes ownership of customer feedback and investigate, ensuring they are resolved efficiently and satisfactorily Understand and identify customers concerns, manage in line with the appropriate level of management engagement and agree resolution approach Working with Service Relationship Team to ensure that Claranet continually achieves a positive client relationship, maximise customer satisfaction which is measured via Net Promoter More ❯