2 of 2 Part-Time Problem Management Jobs in the UK excluding London

rollouts, such as device replacement programmes, and contribute to testing and quality assurance of new hardware. This is a highly collaborative role that requires excellent customer service skills, a problem-solving mindset, and the ability to build strong working relationships with users, the ICT Service Desk, and other IT colleagues. As an organisation we support flexible working. You will … running smoothly, enabling collaboration, and responding quickly when things go wrong. What you will do Take responsibility for incidents and requests within the team's scope, using experience and problem-solving skills to investigate and resolve in a timely and efficient manner. Engage in clear communications with staff to arrange face to face meetings or remote sessions to investigate … and/or application issues. Maintain a strong relationship with the ICT Service Desk to share 2nd line expertise, and peers in other operational teams to develop a robust problem management team, working closely to investigate ongoing issues. Act as point of escalation for Desk Side Support issues from Service Desk. Use a range of research and communication More ❯

this year. The Role: Operating as part of a close-knit engineering team, the successful candidate will provide 3rd line support for legacy messaging systems. Responsibilities include incident and problem management, system monitoring, root cause investigations, and liaising with stakeholders via an intermediary. Key Responsibilities: Perform triage, incident logging, and resolution using internal toolsets Investigate and resolve issues More ❯