3 of 3 Part-Time QA Jobs in the UK excluding London

role requires the ability to quickly build rapport to efficiently manage and resolve general customer service enquiries and contract administration needs. The Key Objectives Will Be To: Provide Service Quality Assurance in all activities Share Account knowledge with sellers on receipt of enquiries and escalations Ensure the day-to-day relationship management is upheld with a consistent POC (point of More ❯

providing our customers with expertise on financial and tax planning, offering home finance and annuities propositions, and providing collective fund solutions to third party customers. Job summary overview The QA team in customer services is responsible for outcome testing across multiple channels and processes and products, providing assurance to the business that we are meeting corporate objectives and outcomes provided … for customers are fair and in line with both business and regulatory requirements. As a QA analyst, you'll undertake timely and accurate outcome testing on a day-to-day basis, working in close conjunction with CS Operational Specialists and Risk and Compliance to deliver consistent and meaningful reporting to support process enhancements, root cause analysis and best practice. The … training sessions to staff, focusing on improving skills, ensuring compliance, and addressing the needs of vulnerable customers Action Tracking : Monitor and escalate the closure of remedial actions identified through quality assurance assessments Who you are: Experienced in customer services processes and approvals Proven analytical and problem-solving skills as well as the ability to produce meaningful reports Diligent and conscientious More ❯

preferred but not essential). Confident use of VLE systems and digital tools to enhance classroom learning. Knowledge of high-quality academic delivery, assessment techniques, and internal/external quality assurance expectations. Ability to plan effective classes, organise teaching resources, and adapt methods to suit diverse learning needs. Ideally, a Cisco Network Security certification (e.g., CCNA Security or higher). … is committed to safeguarding and promoting the welfare of children and young people. The successful candidate will be required to undertake an Enhanced DBS check prior to appointment.Equal OpportunitiesAt QA, our mission is to help everyone find their place in the world. We celebrate diversity and are proud to be an equal opportunity employer. We welcome applications from all backgrounds More ❯