2 of 2 Remote/Hybrid Part-Time ITSM Jobs

Desirable: * Experience working in an IT service desk or support environment * Knowledge of service management tools (e.g. ServiceNow, Remedy or similar) * Awareness of IT service management frameworks (e.g. ITIL) * Experience Supporting business systems or applications (e.g. HR, Finance, ERP systems) About UKSBS & Your Opportunity UKSBS is a public sector shared ...

especially around service performance, risk, and continuous improvement Duties will include, but are not limited to the following: * Oversee services, ensuring high performance across ITSM processes including Incident, Request, and Problem Management. Ensure all services are aligned with agreed SLAs and KPIs. * Own and manage risks with the support … service areas * Experience transitioning new technologies into operational support * Comfortable engaging stakeholders to identify risks, issues, and improvement opportunities * Working knowledge of Microsoft technologies, ITSM tools (ServiceNow), and Atlassian (Jira, Confluence) * Understanding of IT security and compliance standards (ISO27001, Cyber Essentials, CIS) * Ability to contribute to technical documentation and operational ...