3 of 3 Remote/Hybrid Part-Time ServiceNow Jobs

Pure, NetApp, Tegile/IntelliFlash) * Backup solutions (Veeam preferred) * Strong communication and stakeholder engagement * Relevant qualification or equivalent IT infrastructure experience Desirable * DevOps knowledge * ServiceNow and/or Jira experience * ITIL v3 or v4 certification Life at UKSBS We value our employees and recognise the importance of ongoing professional development ...

Experience transitioning new technologies into operational support * Comfortable engaging stakeholders to identify risks, issues, and improvement opportunities * Working knowledge of Microsoft technologies, ITSM tools (ServiceNow), and Atlassian (Jira, Confluence) * Understanding of IT security and compliance standards (ISO27001, Cyber Essentials, CIS) * Ability to contribute to technical documentation and operational processes Life ...

incidents and queries via multiple channels (e.g. phone, email, service portal) * Log, manage and update incidents and service requests using service desk systems (e.g. ServiceNow or similar) * Diagnose and resolve routine technical issues using standard procedures and knowledge bases * Escalate complex or unresolved issues to appropriate teams, ensuring accurate handover … e.g. Microsoft Office, desktop environments, access management) Desirable: * Experience working in an IT service desk or support environment * Knowledge of service management tools (e.g. ServiceNow, Remedy or similar) * Awareness of IT service management frameworks (e.g. ITIL) * Experience Supporting business systems or applications (e.g. HR, Finance, ERP systems) About UKSBS & Your ...