2 of 2 Part-Time TCP/IP Jobs

software issues, and collaborating with internal IT teams to enhance service delivery. What You’ll Be Doing: Technical Support Provide 1st and 2nd line support across Windows, Mac / OSX , and mobile platforms ( iOS / Android ). Troubleshoot hardware / software issues and support end-user productivity tools ( Office 365, Outlook, Teams ). Service … Teams , and business-critical applications. Excellent communication skills – both technical and user-facing. A proactive, customer-first mindset with great interpersonal skills. Technical Knowledge Advanced troubleshooting skills (hardware / software, remote tools like TeamViewer, RDP). Familiarity with Microsoft Intune and endpoint management tools. Understanding of networking basics (TCP / IP, DNS … group policies experience. Service Excellence Comfortable working in a fast-paced, ticket-based environment with multiple priorities. Experience in ITSM platforms (ServiceNow or similar) and exposure to incident / problem / change management. Qualifications ITIL Foundation certification (required). CompTIA A+ or equivalent technical qualification. More ❯

of products, self-learning and self-training new products and services when applicable. Experience with advanced hardware troubleshooting and the installation of core Networking equipment. Technical Skills: Create / Manage Active Directory accounts, groups & permissions. Duo Security and other two factor authentication applications. Microsoft 365. Microsoft Entra / Azure Active Directory / Intune. Troubleshoot … hardware (video cards, USB & peripheral devices, and drivers, etc.). Understanding of Networking fundamentals. VMware vSphere administration. Install, configure & manage print queues. Troubleshoot DNS, DHCP and TCP / IP issues. Experience administering Windows 10 / 11 and Server 2012 and above. Experience administering Windows Server 2012 and above. Nice to Have: Ability … to learn new technologies and systems quickly. Experience managing or working in a multi-tenant environment. Experience working in Financial services and / or MSP space. Microsoft certified. Ability to work through issues methodically. Basic experience with policy management (Group Policy & Intune). Experience in support Mac OS X devices. Qualifications: Minimum 3 years' experience working in IT More ❯