IT Support Apprentice
- Hiring Organisation
- B D R VOICE & DATA SOLUTIONS LTD
- Location
- CASPIAN HOUSE, TIMOTHYS BRIDGE ROAD, STRATFORD UPON AVON, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
contact for customers, learning how to diagnose, resolve, and escalate technical issues while delivering a professional and friendly service. Role Acting as first-line support for incoming incidents via phone, email, and ticketing systems Logging, categorising, and prioritising incidents accurately Providing basic technical support for: IT systems … line or third-line teams when required Communicating clearly with customers, keeping them informed of progress Maintaining accurate documentation and ticket notes Supporting general IT and operational tasks as required Training Information Communications Technician Level 3. 90% of QA apprentices secure permanent employment after completing: this is 20% higher ...