IT Support Apprentice
- Hiring Organisation
- CERULEAN SOLUTIONS LTD
- Location
- 120 Cockfosters Road, Barnet, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £18,000 a year
network-related issues. Providing first-line technical support to users via telephone, email, remote access, and ticketing systems. Supporting the installation, configuration, and maintenance of desktops, laptops, printers, mobile devices, and networking equipment. Assisting with the setup and administration of user accounts, permissions, and access controls. … Supporting the monitoring and maintenance of client networks, servers, and cloud-based systems. Assisting with routine system updates, security checks, backups, and preventative maintenance activities. Maintaining accurate records of support requests, technical documentation, and completed work within the service management system. Escalating complex technical issues ...