1 of 1 Apprenticeship Analytics Jobs in Birmingham

the Business Information Services function, supporting a wide range of IT services and infrastructure. This role offers hands-on experience across Service Desk operations, hardware/software support, Data & Analytics, Cyber Security and IT project coordination. Role Service Desk Support: (IT Operations, Cyber & Data/Analytics) Provide technical support to internal users across multiple regions and languages. Log, triage, and … ITSM tools (e.g., BMC Helix). Escalate complex issues to second-line support teams. Assist in maintaining knowledge base articles and FAQs. Infrastructure & Applications: (IT Operations, Cyber & Data/Analytics) Support hardware provisioning, setup, and troubleshooting (laptops, desktops, mobile devices). Assist with software installations, configurations, updates, and license management. Participate in routine maintenance tasks such as patching, backups and More ❯