2 of 2 Apprenticeship Microsoft Office Jobs in Birmingham

requests into our Service Management tool Troubleshooting: Diagnosing and resolving basic technical issues such as: - Password resets and account unlocks - Software installation and Microsoft Office/365 queries - Basic hardware faults (laptops, printers, peripherals) Escalation: Identifying complex issues that need to be passed ...

across the organisation, helping to maintain accurate learner and apprentice records, update internal systems and spreadsheets, prepare reports and support day-to-day office and learning administration. Role Data & Administrative Support Maintain and update accurate learner and apprentice records on the PICS system, including pre-apprentice and apprentice … Maintain electronic folders, filing systems and records in accordance with company procedures Assist with preparing meeting information, attendance records and follow-up actions Use Microsoft Office and other company systems to complete routine administrative tasks Provide support with other reasonable administrative duties as required Communication & Customer Service ...