1 of 1 Apprenticeship IT Support Jobs in Cambridgeshire

The role-holder provides first-line IT support and assistance, by telephone, job ticketing, MS Teams and in person for students, staff and Fellows of the College. Role Provide first-line support in a technical capacity. This includes providing diagnosis of, and solutions to, problems encountered with computers and other associated IT equipment Undertake routine system … staff, students and Fellows via telephone, email and in person, on escalated issues from the help-desk that cannot be dealt with during First-Line works Provide second-line support where required Undertake local administration of the College portion of the University-wide VoIP telephone and mobile phone systems Contribute to the provision of end-user training documentation, including … writing instruction manuals and help files for College systems and in-house software Carry out routine clerical administration, such as the logging of support calls and responses, stock control, sales, record-keeping, physical organisation of storage areas etc. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme More ❯