2 of 2 Apprenticeship IT Support Jobs in Cheshire

An opportunity has become available for an IT Support Engineer Apprentice to join the growing IT Department. The role will cover a broad area of tasks and duties but will primarily focus on helpdesk support. You will be working closely with first- and second-line engineers. Role Provide 1st line internal helpdesk support to all users … across all sites Respond to IT support queries in person, over the phone, email and helpdesk application Respond to enquiries from users and help resolve any hardware/software requests Carry out daily systems checks Pre-build PC's and maintain the standard build image, suggesting improvement where required Work to Company and departmental SLA’s and KPI … s Monitor system alerts and either resolve, close or escalate Check daily backups across all sites, escalate any issues Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level 3 programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is More ❯

We are looking for a motivated and tech-savvy individual to join our team as an Apprentice IT Support Technician. You will be the first contact point of a Technical nature within the business. You will be able to perform technical activities to resolve customer issues or advise others, in their own or wider teams. Role Provide first … line technical support to internal users via phone, email, and in person Assist in diagnosing and resolving hardware, software, and network issues Set up, configure, and maintain IT equipment such as laptops, desktops, printers, and mobile devices Support users with basic IT tasks such as password resets, software installations, and user account management Document technical issues … and resolutions accurately using our ticketing system Help maintain inventory records for IT equipment and software licenses Follow company IT policies, data protection, and cybersecurity best practices Support the IT team with ongoing projects and system upgrades Adhering to the systems and processes as stipulated by the Company Responding to customers’ requests and enquiries through Company More ❯