1st Line Helpdesk ICT Technician (SaaS Support) Apprentice
- Hiring Organisation
- SAFETYNET SOLUTIONS LTD
- Location
- LANCASTER HOUSE, LANCASTER FIELDS, CREWE, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 a year
seeking a proactive and customer-focused 1st Line Helpdesk ICT Technician to provide frontline technical support for end users of our Visitor & Contractor Management SaaS applications. Role This role is the first point of contact for customers, responsible for logging, triaging, and resolving support requests using HubSpot Helpdesk … Helpdesk. Log, categorise, and prioritise tickets accurately within HubSpot CRM/Helpdesk. Provide first-line troubleshooting and resolution for application, user access, and basic system issues. Ensure all incidents and service requests are managed in line with SLAs and KPIs. Escalate complex or unresolved issues to 2nd/ ...