2 of 2 Apprenticeship Support Technician Jobs in the East Midlands

will support the delivery and maintenance of key IT services for our customers, including Microsoft 365, endpoint devices, networking, VOIP services, and data connections. This apprenticeship will develop you into a capable IT support professional combining a structured Level 3 training programme with hands-on experience. Role Provide … first-line IT support to customers via ticketing systems, telephone, and email, taking ownership of incidents from logging through to resolution while maintaining a high level of customer service Provide day-to-day support across Microsoft 365 services and end-user systems (Outlook, Teams, SharePoint, OneDrive), including user ...

This apprenticeship is an excellent opportunity to start a career in IT. You will gain hands‐on experience providing IT support across the trust and develop practical skills in IT support, networking and systems administration. Role Provide first line IT support to office staff Assist with setup … maintenance of computers, laptops, printers and mobile devices Support installation and configuration of networking equipment including routers, switches and WI-FI systems Help troubleshoot hardware, software and connectivity issues Support cloud-based systems such as Microsoft 365 and remote access tools Learn and follow company procedures, health ...