1 of 1 Apprenticeship Customer Engagement Jobs in the East of England

developing roles at Telsolutions. Role The two roles you will be supporting in and the duties they include but are not limited to; 1. Customer support specialist. In this role the candidate will analyse the customer base and usage of Telsolutions clients on a monthly basis. The role … Payment technologies. New projects are required on an adhoc basis. To also support all existing services provided to customers. Provide support for our worldwide customer base and manage simultaneous customer project requests in a highly demanding environment. Develop and maintain excellent relationships with our customers and partners and … help improve and maintain the highest level of customer satisfaction. Logging and managing projects and issues using appropriate management tools (Salesforce). Proactively working the support ticket queue (Salesforce) and managing customer expectations on resolution time. Promptly escalate unresolved issues to appropriate internal teams. Provide impeccable follow-up More ❯