1 of 1 Apprenticeship Incident Management Jobs in the East of England

community. As a Digital Support Technician Apprentice you will be responsible for: Supporting the resolution of incidents and requests in line with the agreed incident management and request fulfilment processes and local procedures Responding to queries online, by phone or in person, following service procedures and quality standards … keeping users informed throughout all stages of all processes Maintaining accurate records relating to incidents, requests, assets, licences, and other aspects of IT service management Providing on-site support and guidance to users of devices and systems as required Participating in team meetings, training, and other team activities. Working ...