4 of 4 Apprenticeship Line Management Jobs in the East of England

resolution Prioritise and Manage Support Tickets: Effectively prioritise and manage multiple support tickets in a high-pressure environment, ensuring timely resolution Utilise IT Service Management Tools: Use IT service management tools (e.g. Freshservice) to track and manage support requests and maintain accurate records Verify Issue Resolution: Ensure that … similar) is desirable Location: We are based in Peterborough (PE1 5DD) and although we offer hybrid working, this is at the discretion of the line manager and especially at the start of the apprenticeship, the apprentice must be willing to attend the office for 4 days a week. Therefore ...

Develop, document and test integrated digital workflows. Produce documents to meet audience requirements such as technical and end-user materials Keep colleagues, stakeholders and line managers informed on progress Provide training and or user guides for adopted tools, adapting content and format to audience needs Support teams with change … management and adoption activities. Monitor and refine automations incorporating feedback from end- users to improve Measure and report on productivity, efficiency and value improvement savings Ensure personal compliance and support stakeholders with digital ethics, security, and privacy including governance, auditing, explainability, and documentation of decision-making Keep ...

required by the organisation. Prepare, distribute, and provide induction for IT equipment, such as laptops and phones. Administer and deliver induction for our Case Management System (CharityLog), Microsoft SharePoint, Office 365 and other systems we use. Working with our IT support service, respond to IT issues for our staff. … Hertfordshire website and handle public complaints, feedback and donations. Provide support in maintaining policies and procedures and produce reports for the Senior Management Team. Be a point of contact for issues for our staff. Maintain client and staff confidentiality at all times. Carry out other relevant work as agreed ...

your studies alongside hands-on, real-world experience. You won’t be doing it alone - you’ll be supported throughout the programme by a line manager, mentor buddy, academic coach, and a dedicated programme support team. Training About the apprenticeship program: An 18-month Level 4 apprenticeship focused … your studies alongside hands-on, real-world experience You won’t be doing it alone - you’ll be supported throughout the programme by a line manager, mentor buddy, academic coach, and a dedicated programme support team Apprentices can chose to continue to study towards a Level 6 degree qualification ...