1 of 1 Apprenticeship Support Technician Jobs in the East of England

As an Apprentice, you will study towards your Level 3 Digital Support Technician NVQ, including trainer-led training days and 1-to-1 Review Sessions. This which will be factored into your expected workload and productivity, throughout your employment as a Support Desk Technician (Apprentice). Role The Support Desk Technician (Apprentice) is the … technological or customer service-related issues. Under appropriate supervision, you may be required to attend our clients’ offices and transport computer equipment on occasion, providing cover for on-site support and/or installation services where geographically appropriate. There is strong potential for a permanent role with the Company, upon successful completion of your apprenticeship. As a Digital Support Technician you will: Provide timely and effective remote support to users and clients Diagnose and troubleshoot hardware, software, and network problems Recognise when issues require internal escalation and do so in a timely manner Address non-technical inquiries and transfer or escalate them appropriately Set up new computers, printers, and software applications Create new user accounts according More ❯