IT / Telecoms Engineer Apprentice
- Hiring Organisation
- VELOCITY IT ACADEMY LIMITED
- Location
- Napier House, Crown Technical Centre, Burwash Road, Heathfield, England, United Kingdom
- Employment Type
- Higher Apprenticeship
- Salary
- £25,000 a year
Kick-start your IT career with Velocity. Gain hands-on experience providing technical support, provisioning telephony systems and broadband services, and developing valuable skills while working alongside experienced engineers. Role Key Responsibilities Technical Support (1st & 2nd Line) Provide 1st and 2nd line support for voice and data products, including telephony … broadband/connectivity services Diagnose and resolve client-reported faults across hosted voice and broadband connections Log, track, and escalate cases as required, maintaining clear and accurate documentation throughout Voice Provisioning: Provision of the tenant Place number port requests Base configuration: create generic users, programme DDI numbers ...