Apprenticeship Customer Experience Jobs in England

15 of 15 Apprenticeship Customer Experience Jobs in England

Level 3 Business Administration apprenticeship

Civic Centre, Regent Street, Gateshead, Tyne and Wear, England
Gateshead Council
Gateshead Council is offering an exciting opportunity for a motivated and enthusiastic individual to join our Customer Experience & Digital. You’ll work within the Financial Assessments and Direct Payment teams – assisting with Direct Payments, Financial Protection, and Financial Assessments to support some of our most vulnerable residents. Role Handling customer enquiries via phone, email or face-to … face Assisting with financial assessments and care related payments Helping to improve digital access and customer journeys Learning to use digital tools and systems to deliver efficient service Training Business Administrator Level 3 Apprenticeship Standard Progression for the right candidate Apprenticeship Standard Business administrator (level 3) Training Provider GATESHEAD COUNCIL Working Week Monday - Thursday, 08:45 - 17:00 and … Essential) About the Employer Gateshead Council Gateshead is a great place to live, work and visit and Gateshead Council has a clear focus on helping communities to thrive. Customer Experience and Digital operates at the very core of the Council’s operations, working with services to support delivery of the Council priorities. This is an exciting opportunity to More ❯
Employment Type: Advanced Apprenticeship
Salary: £14,566 a year
Posted:

Digital Applications Technician Apprentice

COUNTY HOUSE, G12 ST. MARYS STREET, WORCESTER, England
THE DEVELOPMENT MANAGER LTD
The DST Apprentice plays a key role in supporting the effective use of digital technologies and data across TDM’s business functions. Working within the Customer Experience – Business Support team, the role focuses on supporting the wider TDM team, to improve productivity, enhance customer service, and enable data-driven decision-making. Role Support the development, optimisation, and … Year 6 Months Positions Available 1 Closing Date Friday, 22nd August 2025 Start Date Monday, 15th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Patience Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the More ❯
Employment Type: Advanced Apprenticeship
Salary: £16,000 a year
Posted:

First Line Support - IT Apprenticeship

31-35 St. Nicholas Place, Leicester, England
RANDSTAD GROUP UK
future success. We place great importance on our customers' success. Our mission is to deliver exceptional assistance with top-notch product knowledge and communication skills, consistently meeting and exceeding customer expectations. Role About the Company: Our client is a leading eCommerce software provider based in Leicester (20 20-minute walk from the train station). Their mission is to … reimagine eCommerce by enhancing search, discovery, and customer engagement through a standout suite of innovative apps. About the Role: As a Digital Support Technician Apprentice, you will join a dynamic and supportive team, being the first line of support when a customer has a question. Your key responsibilities will include: Efficiently responding to inquiries via live chat Taking … full ownership of customer inquiries from the initial chat to diagnosing problems and providing updates throughout the process Escalating complex issues to senior team members (product specialists) and developers by logging support tickets Creating accurate instant set-ups via live chat, sharing articles and creating snippets Enhancing our support centres by identifying when articles need updating and reporting back More ❯
Employment Type: Advanced Apprenticeship
Salary: £15,704 a year
Posted:

Apprentice Client Support Administrator

ELWES HOUSE, 19 CHURCH WALK, PETERBOROUGH, England
Hybrid / WFH Options
RYDAL COMMUNICATIONS LTD
Agent is our first point of contact for clients, providing timely and efficient assistance with enquiries, troubleshooting, and resolving issues. You will work closely with internal teams to ensure customer satisfaction and deliver a positive client experience at every touchpoint. Role Basic troubleshooting support for clients, helping them resolve common issues related to products or services Offering guidance … on product features, usage instructions, and common troubleshooting steps Identify recurring issues and report trends to management to help improve customer experience Escalating issues to your line manager and other stakeholders as required to facilitate resolution Documenting client interactions and issues, ensuring clear and accurate records Training Velocity apprenticeship training programmes are delivered virtually by our fully qualified … Year 3 Months Positions Available 1 Closing Date Friday, 26th September 2025 Start Date Wednesday, 1st October 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Administrative skills Number skills Analytical skills Logical Team working Creative Initiative Non judgemental Patience Qualifications English & Maths GCSE, grade Minimum 4 (Essential More ❯
Employment Type: Advanced Apprenticeship
Salary: £15,704 a year
Posted:

IT Support Apprentice

Travellers Lane, Hatfield, England
MITSUBISHI ELECTRIC EUROPE B.V
first point of contact for the branches and their helpdesks, you will be responsible for providing first-line support, troubleshooting for software issues, escalations whilst ensuring a high quality customer experience. Role Monitor and manage the support mailboxes, ensuring timely responses ad ticket creation. Provide first-line technical support to internal branch members across Europe. Prioritise and triage support More ❯
Employment Type: Advanced Apprenticeship
Salary: £20,000 a year
Posted:

IT Apprenticeship

Leicester, Leicestershire, East Midlands, United Kingdom
Baltic Apprenticeships
to join their existing Infrastructure Support team. This is a fantastic opportunity to provide day-to-day support to end-users and their devices, while gaining invaluable skills and experience in a world-class luxury retail company. You will be a key player in their IT team, providing crucial support to our colleagues across three UK offices (approximately … ensure the integrity of our systems. Assist with IT auditing and inventory management as required. Create and update technical documentation to ensure processes are clear and current. Skills and Experience you will learn: Desktops/Laptops: Hardware imaging using the MDT platform, Windows 11 Operating Systems, docking stations, monitor connectivity, and cyber security elements such as BitLocker and Endpoint … Microsoft Office Suite, Defender for Endpoint anti-virus software, Teams, and more. Systems: Active Directory, Service Desk Plus ticketing system, meeting room conference call solutions, and meticulous documentation. Customer Experience: You will develop strong communication skills by dealing with colleagues face-to-face, over Teams calls, and on the telephone. You will learn to remain focused, prioritise support More ❯
Employment Type: Advanced apprenticeships
Salary: £20,000
Posted:

IT Support Technician Apprenticeship

COUNTY HOUSE, G12 ST. MARYS STREET, WORCESTER, England
THE DEVELOPMENT MANAGER LTD
Working as part of the Customer Experience Team to support IT helpdesk queries, design, develop, test, and implement IT solutions and to provide ongoing support directly to end users. Role Purpose: This role is for someone who believes that great technology should empower people to do their best work. As part of the IT Team, this role will … to 5.00pm. Expected Duration 1 Year 6 Months Positions Available 1 Closing Date Friday, 29th August 2025 Start Date Monday, 1st September 2025 Desired Skills Communication skills IT skills Customer care skills Problem solving skills Logical Team working Qualifications English GCSE, grade 4 (Essential) Maths GCSE, grade 4 (Essential) About the Employer THE DEVELOPMENT MANAGER LTD The Development Manager More ❯
Employment Type: Advanced Apprenticeship
Salary: £16,000 a year
Posted:

Administrator Apprentice

Franklin Court, Priory Business Park, Bedford, Bedfordshire, England
SERVICE EXPRESS EMEA LIMITED
the Employer SERVICE EXPRESS EMEA LIMITED Service Express specialise in providing exceptional data centre solutions, including third-party maintenance, managed infrastructure, and cloud services. With a strong focus on customer experience and innovation, they help organisations optimise their IT operations and extend the life of their hardware. Headquartered in the UK and US, they are proud of their More ❯
Employment Type: Advanced Apprenticeship
Salary: £17,000 a year
Posted:

IT Apprenticeship

Castleford, West Yorkshire, Yorkshire, United Kingdom
Baltic Apprenticeships
dedicated to crafting high-performance custom PCs tailored to our customers' needs, whether for gaming, professional work, or general use. We pride ourselves on delivering exceptional quality, performance, and customer service. Our team is passionate about technology and helping our customers achieve the ultimate computing experience. Position Overview: As a PC Technician at LOGIX, you will play a crucial … role in our operations by building custom PCs, providing technical support, and ensuring an outstanding customer experience. You will be responsible for assembling PCs according to specifications, testing for performance and stability, and troubleshooting any issues. Additionally, you will handle technical support calls, assist customers with their queries, and provide solutions to any hardware or software-related problems. In … role, youll work towards yourLevel 3 IT Support Apprenticeship,delivered by our expert training team at Baltic Apprenticeships. You willalso work towards two specialist modules which are Confident Communication - Customer Service Fundamentals and a Microsoft 365 Fundamentals module. A Typical Day in the Job: PC Assembly: Build custom PCs according to customer specifications, ensuring the highest level of More ❯
Employment Type: Advanced apprenticeships
Salary: £14,000
Posted:

Junior Data Analyst Apprentice

103 WHITBY STREET SOUTH, HARTLEPOOL, England
LEADER ONLINE LTD
Join a supportive team where your insight will directly contribute to business growth and customer satisfaction. Gain hands-on experience with real data and real impact—this is your opportunity to build a rewarding career in ecommerce and data. Apply now and become part of something exciting at Leader Online Limited! Role Pulling product and performance data from … decision-making, and data skills are in high demand across a diverse range of sectors in the UK. Data analytics enables companies to understand market trends, optimise operations, personalise customer experiences, and predict future outcomes Our Data & Business Insights course empowers business professionals to take their role to new levels, improving your efficiency, productivity and job satisfaction Through a … known for delivering high-quality products across B2B and B2C markets—from luxury bathrooms and stylish doors to premium flooring and DIY essentials. With a passion for innovation, exceptional customer experiences, and an ever-growing product catalogue, they're redefining convenience in the ecommerce world. More ❯
Employment Type: Advanced Apprenticeship
Salary: £17,500 a year
Posted:

Junior Customer Support Executive Apprentice

Leicester, Leicestershire, United Kingdom
Hybrid / WFH Options
Randstad Inhouse Services
logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We're … Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯
Employment Type: Apprenticeship
Salary: £15704/annum
Posted:

First Line Support - IT Apprenticeship

Leicester, Leicestershire, United Kingdom
Hybrid / WFH Options
Randstad Inhouse Services
logical thinkers with a passion for helping others. Join our dynamic team as a Digital Support Technician Apprentice, where you'll be the crucial first point of contact, ensuring customer success via live chat.You will assist them swiftly and expertly, relying on your logical thinking and in-depth platform knowledge. The Opportunity Role: First-line customer support via … rapid skill development. About Us Our client is a leading eCommerce software provider in Leicester, driven by a mission to reimagine online commerce. Innovative apps enhance search, discovery, and customer engagement, making a tangible impact on businesses worldwide. They believe in customer growth, purposeful progress, and endless innovation, fostering a culture of transparency and collaboration. What We're … Level 4, Degree, or Masters), you may be ineligible. You'll Bring: Clear Communicator: Skilled in expressing ideas effectively, written & verbal. Problem Solver: Logical, quick-thinking, and solution-focused. Customer Champion: Passionate about delivering exceptional customer experiences. Proactive Team Player: Self-motivated, eager to learn, thrives in collaboration. Organized Multitasker: Efficiently manages multiple tasks to success. Your Apprenticeship More ❯
Employment Type: Apprenticeship
Salary: £15704/annum
Posted:

Data Apprentice

Hartlepool, County Durham, North East, United Kingdom
Baltic Apprenticeships
re known for delivering high-quality products across B2B and B2C marketsfrom luxury bathrooms and stylish doors to premium flooring and DIY essentials. With a passion for innovation, exceptional customer experiences, and an ever-growing product catalogue, they're redefining convenience in the ecommerce world. They're now on the lookout for a driven and detail-focused Data Apprentice … opportunity for someone passionate about data, analysis, and learning how insight drives real business decisions. Join a supportive team where your insight will directly contribute to business growth and customer satisfaction. Gain hands-on experience with real data and real impactthis is your opportunity to build a rewarding career in ecommerce and data. Apply now and become part More ❯
Employment Type: Advanced apprenticeships
Salary: £16,000
Posted:

Apprentice IT Support Executive

332A Bridgwater Drive, Westcliff-On-Sea, England
UK IT NETWORKS LTD
day monitoring of in house and client equipment both physical and cloud stored. Role Achieve KPI’s given within your role where they are set out in writing. Provisioning customer sales orders and ensure our customers are onboarded, managing the implementation of new services, via project management, web demonstrations and training. Actioning and Resolving faults, liaising with the necessary … clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other employees within the business. Attend service training and webinar sessions to improve product knowledge. To … review and interact with our customers where required to improve their customer experience. Always working to our values and ensuring all employees also understand the values and how they positively impact the business and the way we operate. Ensure customer, suppliers’ and employees’ expectations are managed as per our values. Use initiative to learn new products & systems and More ❯
Employment Type: Advanced Apprenticeship
Salary: £15,000 a year
Posted:

IT Apprenticeship

Bedford, Bedfordshire, South East, United Kingdom
Baltic Apprenticeships
Service Express is a renowned industry leader in data centre solutions, excelling in multivendor maintenance, hybrid cloud, and managed infrastructure services. With a commitment to delivering exceptional customer experiences and cutting-edge technology solutions, they are seeking passionate and motivated individuals to join the team as an IT Apprentice! The Operations Analyst provides IBMi and Intel Level 1 support … for internal and external customer requests, ensuring the delivery of exceptional 24/7 service. This role involves managing daily operational tasks, including incident resolution, change requests, and proactive monitoring to maintain service quality. Service Express have a wealth of experience kick-starting apprentices' careers, they know exactly what it takes to support and guide you throughout your … Apprenticeships This Level 3 apprenticeship provides everything you need to immerse yourself in the exciting world of technology and launch a rewarding career in IT. Youll get hands-on experience in all areas of technical support, from configuring devices to supporting with software, optimising performance and setting up virtual environments. With our unique curriculum and one-to-one support More ❯
Employment Type: Advanced apprenticeships
Salary: £24,000
Posted:
Customer Experience
England
10th Percentile
£24,000
25th Percentile
£27,576
Median
£40,000
75th Percentile
£66,250
90th Percentile
£87,500