2 of 2 Apprenticeship Customer Insight Jobs in England

to hear from you! Our IT Services Team provides IT solutions and support to over 4000 internal customers. You will learn on the job and work to successfully resolve customer IT issues. Role As an advocate of Customer Service excellence, you will act as a referral point for dealing with complex or technical customer requests, issues, complaints … Learning how to use a range of IT support tools Recording, updating and documenting requests using the IT Service Desk system Installing and configuring new IT equipment Providing excellent customer service when speaking to internal and external customers Training You will gain experience in a large organisation, whilst studying towards your nationally recognised qualification - Customer Service Level … you require to be successful. You will be given one day a week to complete your training. The training you will be completing as part of the Level 3 Customer Service apprenticeship standard includes: Knowing your customers Providing a positive customer experience Meeting regulations and legislation Systems and resources Working with your customers/customer insights Dealing More ❯

role offers hands-on experience in data analysis, dashboard creation, and reporting, helping you develop confidence in handling raw data and delivering insights. Responsibilities include identifying data inaccuracies, supporting customer surveys, and managing trials of innovative technology. Role Purpose of Role: Working with the Customer Insights Analyst, your role will contribute to Grosvenor's understanding of its tenants. More ❯