4 of 4 Apprenticeship ITSM Jobs in England

first point of contact for IT support via phone and self‐service portal. Log, categorise, prioritise, and update incidents and service requests within the ITSM tool Resolve common IT issues at first contact, following documented procedures. Escalate complex or unresolved issues in line with defined escalation paths. Ensure users ...

various medium such as telephone, e-mails and face-to-face Translating customer-reported issues into documented incidents and service requests on the business’ ITSM tool There are also a range of administration duties within the role Carry out Service Desk related duties to ensure incidents are resolved within ...

following world class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Potential for a permanent role on completion of the apprenticeship. Apprenticeship Standard Information communications technician (level 3) Training Provider FIREBRAND TRAINING LIMITED ...

following world class vendor certifications in addition to the Information Communication Technician apprenticeship: CompTIA A+ CompTIA Cloud Essentials+ BCS Level 3 Award in IT Service Management & Business Processes Potential for a permanent role on completion of the apprenticeship. Apprenticeship Standard Information communications technician (level 3) Training Provider FIREBRAND TRAINING LIMITED ...