UNIT 3, HAZEL COURT, MIDLAND WAY, BARLBOROUGH, England
AAG I.T. SERVICES LTD
build real-world technical and customer service skills. Role Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision Support the implementation of multi-factorauthentication and group policy application while following internal procedures Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity More ❯
Chesterfield, Derbyshire, East Midlands, United Kingdom
Baltic Apprenticeships
at Baltic Apprenticeships. A Typical Day in the Job: Assist with password resets, hardware configuration, antivirus setup, and endpoint protection installation under supervision. Support the implementation of multi-factorauthentication and group policy application while following internal procedures. Accurately log support requests using Autotask and escalate issues according to SLA requirements and technical complexity More ❯
qualification delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Support IT security processes including password resets, user access, group policies, multi-factorauthentication, antivirus monitoring, and encryption. Provide technical support to staff and clients via phone, email, messaging, video calls, and the Autotask ticketing system. Use troubleshooting More ❯
