2 of 2 Apprenticeship Problem Management Jobs in England

training plus 3 months of end point assessment, and you will have the opportunity to gain valuable experience in one of the world's leading healthcare companies. Role Asset Management – Ensure that the ITAM database is kept up to date, ensuring that the asset lifecycle and disposal is followed Diagnose and resolve hardware and software-related issues in a … timely manner, escalating more complex issues to higher-level support teams as needed Assist with user account management tasks such as password resets, access provisioning, and account setup/deactivation Educate users on basic IT concepts and best practices to enhance their productivity and security awareness Proactively monitor, assess, and report on all tickets against defined Incident and Request … Management KPIs, ensuring that appropriate action is taken to progress tickets where required Proactive identification of recurring faults, and ensuring a complete resolution is put in place to prevent further incidents, following the problem management process Windows OS knowledge Office 365 and Outlook knowledge Using remote troubleshooting tools Implementing and cascading new processes Responding to customers when More ❯

and setting the expectation with the user. Visit users at their desks, provide remote support and active participation when located on our Tech Bars. A good understanding incident and problem management. Responsible for resolving and troubleshooting queries, escalating to specialists where appropriate, and managing the technical relationships with our users. Support our users on a wide range of technologies … Positions Available 1 Closing Date Tuesday, 15th July 2025 Start Date Monday, 21st July 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Customer care skills Problem solving skills Presentation skills Analytical skills Logical Team working Creative Initiative Passion for ICT Hardware and software Hard-working Qualifications English GCSE, grade C/4 + (Essential) Maths … GCSE, grade C/4 + (Essential) About the Employer MAN GROUP LIMITED Man Group is a global alternative investment management firm focused on pursuing outperformance for sophisticated clients via our Systematic, Discretionary and Solutions offerings. Powered by talent and advanced technology, our single and multi-manager investment strategies are underpinned by deep research and span public and private More ❯