Apprentice CSOT Support Analyst
- Hiring Organisation
- UNIVERSITY OF BIRMINGHAM
- Location
- Edgbaston, Birmingham, West Midlands, England
- Employment Type
- Intermediate Apprenticeship
- Salary
- £21,733 a year
core systems related issues via all the Service Desk’s contact methods. · Ensuring all contact with users is recorded accurately in the IT Service Management tool. · Identifying trends within recent and ongoing issues by monitoring incoming incident records and collaborating with colleagues. · Utilising skills, experience, and documented knowledge … University’s organisational structure, business functions, strategic aims, and key stakeholders to accurately assess the impact of issues. · Participating in ITIL-based Incident and Problem Management in line with documented processes. · Occasionally carrying out remote desktop support to resolve minor issues. · Ensuring that technical solutions are documented within ...