Network & Infrastructure Engineer apprentice
- Hiring Organisation
- IT 4 AUTOMATION LTD
- Location
- UNIT 3, 30 WEST HILL, EPSOM, England, United Kingdom
- Employment Type
- Higher Apprenticeship
- Salary
- £22,568 a year
exceptions promptly. Prepare the daily Operational Readiness Report (ORR). This covers backup status, Cyber Smart score, Graylog usage and sidecar health, per-customer security statistics and analysis. Answer customer calls, log, triage, update and follow up tickets in the PSA (Halo), keeping customers informed and notes clear enough … been checked and found, and learn from how they solve them. Carry out routine checks, patching, backups and monitoring on customer networks, servers and security devices. Keep documentation, asset records and our ISO procedures up to date. Level 2 support (with guidance) Investigate and resolve selected Level 2 tickets ...