Digital Support Technician Level 3 Apprentice
- Hiring Organisation
- CTRL NETWORKS LTD
- Location
- 5 MILE END ROAD, SOUTH SHIELDS, England
- Employment Type
- Advanced Apprenticeship
- Salary
- £14,231.75 a year
managed service provider (MSP) delivering first-line technical support, assisting users with day-to-day IT issues including Microsoft 365, Windows devices, networking, security, and telecoms. Role Logging, categorising, and prioritising support tickets via our PSA system Providing first-line remote support for Windows PCs and laptops Supporting Microsoft … user onboarding Device builds and configuration (Windows, Intune enrolment) Basic troubleshooting of printers, connectivity, and Wi-Fi issues Assisting with antivirus and endpoint security monitoring Supporting backup systems and basic restore requests Escalating more complex issues to second and third-line engineers Maintaining accurate documentation Providing excellent customer ...