issues Escalate complex issues to higher-level support teams (2nd/3rd line) Assist with setting up and configuring new IT equipment (PCs, printers, routers) Apply software updates and security patches Monitor antivirus and backups Help users understand and use software tools Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365) Training Advanced Level Apprenticeship in More ❯
someone with a passion for technology, a problem-solving mindset, and a desire to develop practical IT skills while earning and learning. Role Your daily duties will include: Handle security processes, including password resets, multi-factor authentication, and antivirus configuration Manage technical documentation in SharePoint, such as network diagrams, technical specifications, and policies Work with the bespoke ticketing system … Use troubleshooting/monitoring tools like PDQ and Impero software Perform hardware upgrades on PCs, laptops, CCTV, printers, and networking equipment Software upgrades Manage software updates, including driver updates, security patches, and service packs Support network devices, both wired and wireless, including switch ports, Wi-Fi, and patching Work with cloud technologies like Microsoft 365, Wildix, UniFi, and More ❯
Information Communications Technician qualification, delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job Help keep computer systems secure by managing passwords, setting up security rules, and checking antivirus and encryption tools. Read and follow technical guides and documents to complete tasks correctly. Record all IT work and problems in the helpdesk system to … to find and fix computer or network problems. Set up and update computers, laptops, and software when needed. Make sure all systems are updated with the latest versions and security patches. Learn about cloud systems like Microsoft 365 and use simple scripts to automate basic tasks. Full training and support will be provided by your workplace mentor and from More ❯
