complex issues to higher-level support teams (2nd/3rd line). Assist with setting up and configuring new IT equipment (PCs, printers, routers). Apply software updates and security patches. Monitor antivirus and backups. Help users understand and use software tools. Set up new user accounts and permissions (e.g., Active Directory, Microsoft 365). Training Advanced Level Apprenticeship More ❯
this role, youll work towards your Level 3 Information Communications Technician qualification delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Support IT security processes including password resets, user access, group policies, multi-factor authentication, antivirus monitoring, and encryption. Provide technical support to staff and clients via phone, email, messaging, video calls, and … to diagnose and resolve IT issues. Install, configure, and upgrade hardware (PC components, network devices, peripherals) and software (OS, Office suites, productivity and monitoring tools). Apply software updates, security patches, service packs, and driver updates across physical, virtual, and remote systems. Work with wired and wireless networks to troubleshoot connectivity, configure devices, and maintain secure access. Gain exposure More ❯
values of integrity, honesty, and transparency guide every project they undertake. As an IT Apprentice at Symbol, you will gain hands-on experience in various IT support functions and security processes. This is a fantastic opportunity for a motivated and individual passionate about kickstarting a career in IT. In this role, youll work towards your IT Support Level … Apprenticeship delivered by our expert training team at Baltic Apprenticeships. A Typical Day in the Job: Engage in essential security processes, including password resets, group policy implementation, and anti-virus configurations. Use Heat/Colt ticketing systems to log, track, and escalate IT issues. You will support with SLA adherence and document tasks thoroughly. Assist with hardware setup, including … hard drive replacements, routers, switches, Wi-Fi servers, wireless headsets, and printers. Conduct software and driver updates, security patches, and ensure systems are running smoothly and securely. Configure network devices, including Wi-Fi ports and servers, and troubleshoot both wired and wireless connections. Gain hands-on experience with cloud tools like Meraki for remote configurations and management. Full training More ❯
