2 of 2 Apprenticeship IT Support Jobs in Essex

The IT Support Executive key role is to support the IT Support Client Base, ensuring their queries/issues are resolved in a timely manner and to carry out the day to day monitoring of in house and client equipment both physical and cloud stored. Role Achieve KPI’s given within your role where they … project management, web demonstrations and training. Actioning and Resolving faults, liaising with the necessary clients and colleagues, and documenting via cases. Escalate complex issues/faults to the Senior IT Support Executive Providing customer support and training via web demonstration, telephone and customer visits. To maintain the best professional relationship with our customers. Provide assistance to other … knowledge with others. Training Training will take place online via weekly lessons through Velocity Academy. The apprentice will also have monthly scheduled coaching calls. Working full time on the IT Support Desk Apprenticeship Standard Information communications technician (level 3) Training Provider VELOCITY 1st LIMITED Working Week Monday to Friday Working hours 09:00 - 17:00 Expected Duration More ❯

the end of apprenticeship. Role Responding to people’s technical problems by email and telephone Assisting on project work and system setups You will also carry out some technical support at customer’s offices Training An apprenticeship includes regular training with JBC Skills Training At least 20% of your working hours will be spent training or studying On completion … be awarded the Level 3 Information Communications Technician Apprenticeship You will be appointed a skills trainer who will meet with you remotely every 6-8 weeks for reviews and support with your Summative Portfolio work Ongoing career development and progression opportunities upon completion of the apprenticeship for the right candidate Apprenticeship Standard Information communications technician (level 3) Training Provider … hour lunch break) Expected Duration 1 Year 4 Months Positions Available 1 Closing Date Monday, 8th September 2025 Start Date Monday, 15th September 2025 Desired Skills Communication skills IT skills Attention to detail Organisation skills Problem solving skills Administrative skills Number skills Analytical skills Logical Team working Initiative Non judgemental Knowledge of MSP Qualifications English GCSE, grade Grade A More ❯