2 of 2 Apprenticeship IT Support Jobs in Essex

systems and hardware diagnostics, plus more. Role Reporting directly to the Service Desk Team Leader, this position encompasses the delivery of 1st line remote support and triage services for all contracted and non-contracted clients. This position requires clear communication, coordination and time management to ensure clients' expectations … control whilst under pressure and make firm decisions based on common sense and judgement in difficult situations, is paramount. Delivery of 1st line remote support services to contracted and non-contracted customers Triaging incidents and service requests that are logged by all customers, either by phone, email, live chat ...

Provide technical support to customers for a range of computer-related issues. Actively partnering with team members, regional stakeholders, and local markets, you will play a key role in delivering technical support from the Shared Service Centre. Role Key responsibilities: Handle Incidents and Service Requests Provide assistance with … work independently. Process driven, believe in guidelines and efficiency, follow the process, and suggest ideas for continuously improving At MSX we Value: Getting it done Proving our words with our actions Creating a better tomorrow for our clients, every single day Fearlessly exploring new roads Delivering on our commitments ...