IT Support Apprentice
- Hiring Organisation
- Q V EDUCATION LIMITED
- Location
- Wickham Road Fareham, Hampshire, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 to £24,784.50 a year
within a busy and rewarding school environment. IT Support & Helpdesk Provide first-line technical support to staff and pupils through a range of communication channels, including in-person, email and phone. Log, diagnose and resolve ICT faults using structured troubleshooting methodologies and tools. Escalate issues appropriately and maintain clear documentation … security access, user permissions and account management, including password resets, escalating as required. Interpret technical specifications relevant to the ICT task in hand. Stakeholder Communication Communicate clearly with all levels of stakeholders — from pupils to senior leadership — guiding them through steps to resolve issues or set up systems. Manage expectations ...