ICT Apprentice - Basingstoke
- Hiring Organisation
- INVOLVE SELECTION LIMITED
- Location
- Unit 8, Prisma Park, Berrington Way, Basingstoke, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £16,640 a year
applicable. Role overview The Helpdesk Engineer Apprentice will provide first-line IT support to our client base while developing practical technical, customer service and professional skills through their apprenticeship. The role includes responding to support requests, troubleshooting issues, maintaining clear communication and working with experienced colleagues to deliver … customers and representing Workplace Connect professionally. Key responsibilities · Provide a friendly and professional first point of contact for clients by telephone, email and the service desk. · Log, manage and progress support requests, keeping clients informed throughout. · Use a logical approach to investigate and resolve a broad range ...