1 to 1 of 1 Apprenticeship Social Skills Jobs in Hartlepool

their busy team as an ICT Support Technician. The successful candidate will provide technical support to customers and gain a level 3 in Information Communication Technician. Role Customer Support: Provide technical support to customers (internal and external) through various communication channels including phone, email, and live chat Troubleshooting and Diagnosis … ICT tasks, ensuring compliance with organizational requirement Issue Resolution: Use relevant tools and technologies to resolve technical issues, ensuring timely and effective solution Stakeholder Communication: Communicate with stakeholders at all levels, explaining steps to resolve issues or set up systems, and managing escalation and expectations effectively Testing Methodologies: Apply appropriate … Rollouts and Upgrades: Support the rollout of new systems, upgrades, or applications, ensuring smooth implementation and minimal disruption to operations Training Level 3 Information Communication Technician (ICT) Support Route Day release one day per week Middlesbrough College Depending on the circumstances of the business upon completion of the apprenticeship programme more »