IT Apprentice
- Hiring Organisation
- DRIFT IT LTD
- Location
- Havant, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,600 to £24,784.50 a year
tickets within the company's management systems, ensuring accurate records of work undertaken and customer communications. Support routine IT maintenance activities, including system checks, software updates and basic monitoring tasks, while developing an understanding of customer environments and support procedures. Answer incoming Helpdesk telephone calls … friendly and professional manner, gathering relevant information, logging support requests and directing enquiries to the appropriate Technician where required. On-Site Support Accompany Field Technicians on customer visits, assisting with the investigation and resolution of onsite IT issues under appropriate supervision. Assist Field Technicians with the setup, maintenance ...