2 of 2 Apprenticeship Support Technician Jobs in Hertfordshire

Logistics & Technical Services (LTS) and Field & Lifecycle Services (FLS) provide world-class Technical Engineering and Logistics Services to our customers. Both workshops support the Swap and Configuration areas of the business offering a complex build and repair service for all major manufacturers and customers. Role For the duration … your programme, you will be studying towards an Information Communications Technician Support- Level 3. Throughout your apprenticeship, you will dedicate 80% of your time in work and 20% to studying toward your qualification. We are looking for multiple individuals to join our SWAP team, to work alongside ...

will begin with first-line support duties, progressing to troubleshooting, system setup, customer communication and security best practices as your skills develop, while supporting client IT queries and assisting engineers and the Projects team. Role With training and support, you will: Act as a first point of contact … support requests via phone, email, and ticketing systems Log, update, and manage support tickets accurately Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity Escalate more complex issues to senior engineers in line with service levels Communicate clearly with clients, keeping them informed ...