Information Communications Technician ITVET Support Apprenticeship
- Hiring Organisation
- ITVET LTD
- Location
- ITVET HOUSE, 93 LONDON ROAD, BISHOP'S STORTFORD, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £17,000 a year
will begin with first-line support duties, progressing to troubleshooting, system setup, customer communication and security best practices as your skills develop, while supporting client IT queries and assisting engineers and the Projects team. Role With training and support, you will: Act as a first point of contact … support requests via phone, email, and ticketing systems Log, update, and manage support tickets accurately Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity Escalate more complex issues to senior engineers in line with service levels Communicate clearly with clients, keeping them informed ...