2 of 2 Apprenticeship IT Support Jobs in Kent

enthusiastic about talent and looking to grow our business and are currently looking to hire an IT Support Apprentice. As an IT Support Apprentice, you will have the opportunity to develop your IT skills in a number of areas, including cloud-based technologies, business operations … your technical and business skills which will include use of cloud platforms, networking and security. Duties and key responsibilities Working alongside the Managed Services Support Team Leader, alternating between reactive and proactive support. Providing support to clients spread across the UK, resolving technical issues or identifying issues that ...

escalate issues when necessary. Throughout your apprenticeship, you will work towards a nationally recognised qualification and develop key skills to launch your career in IT support. Role Provide first-line technical support to staff and users via phone, email, or in person Log, track, and resolve IT … software issues with guidance from senior team members Assist with setting up and configuring desktops, laptops, mobile devices, and user accounts Help maintain accurate IT documentation and inventory records Escalate unresolved issues to the appropriate support team as needed Learn and follow IT policies, procedures, and security ...