3 of 3 Apprenticeship IT Support Jobs in Lancashire

As an IT Support Apprentice, you’ll play a key role in supporting our staff, engineers, and customers both on-site and remotely. Every day will bring new challenges as you develop your skills across IT and networking systems. Role Providing 1st & 2nd line support to staff and customers across IT and security systems. Keeping … keep our 5,000+ devices connected and secure. Looking after our VOIP system and CCTV video management systems. Teaming up with external suppliers to get the right kit and support in place. Pitching in with general admin tasks when needed. Training Why choose our Azure Cloud Support Specialist apprenticeship? The new Microsoft Azure Cloud Support Specialist Level … programme has been designed in partnership with Microsoft to build Azure cloud capabilities in your organisation. This new Microsoft apprenticeship is part of QA's drive to support Microsoft’s Get On 2021 campaign, a five-year initiative to help 1.5 million people build careers in technology and help 300,000 connect to tech job opportunities. QA’s Azure More ❯

The 1st Line IT Support Technician serves as the initial point of contact for clients, providing technical assistance and resolving basic IT issues. This role is critical for maintaining smooth IT operations and ensuring customer satisfaction. Role Key Responsibilities: Helpdesk Support: Handle incoming tickets via phone and email, providing effective solutions to customer issues. Escalate … unresolved issues to Tier 2 support when necessary. Monitoring & Maintenance: Monitor cloud and onsite backups, ensuring successful completion and resolving errors. Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures. Check SentinelOne EDR for threats and escalate any alerts. System Administration: Basic troubleshooting of Windows OS and Microsoft 365 products. Assist with Active Directory … tasks such as user account setup and password resets. Customer Interaction: Deliver professional and courteous support at all times. Communicate clearly and effectively, both verbally and in writing. Skills & Qualifications: Proficiency in Windows and Microsoft 365. Knowledge of Microsoft Server and Active Directory. Logical problem-solving approach and ability to work independently or as part of a team. Strong More ❯

Service Provider and be part of our growth journey and success story. At Seriun, we’re looking for a passionate individual looking to start or progress their career in IT as an IT Support Engineer Apprentice. Role Provide technical support to customers both internal and external through a range of communication channels Communicate with all levels … ICT problems/faults using the required troubleshooting methodology and tools Install and configure relevant software and hardware as appropriate for example: mobile apps, printers, projectors, scanners and cameras. Support the roll out of upgrades or new systems or applications Apply the appropriate security policies to ICT tasks in line with organisational requirements Undertake the relevant processes with the … professional development Training Your apprenticeship programme is with Keibra. Keibra deliver training onsite at our own premises in Burnley (BB11 5UB), with some sessions provided remotely as and when it is more suitable. The scenario based, face-to-face, practical training sessions means you can put your new skills into practice within a professional working environment and develop the More ❯