2 of 2 Apprenticeship Process Improvement Jobs in Lancashire

1st Line Helpdesk ICT Technician (SaaS Support) Apprentice

Hiring Organisation
SAFETYNET SOLUTIONS LTD
Location
LANCASTER HOUSE, LANCASTER FIELDS, CREWE, England, United Kingdom
Employment Type
Advanced Apprenticeship
Salary
£15,600 a year
solutions-focused service. Keep customers informed with clear, jargon-free communication Identify recurring issues and feedback trends to improve service delivery. Documentation & Continuous Improvement Create and update internal and customer-facing documentation. Contribute to FAQs and troubleshooting guides for our SaaS Solutions. Highlight opportunities for process improvement ...

IT Service Desk Analyst Apprentice (Level 3)

Hiring Organisation
Cardinal Newman College
Location
Lark Hill Road, Avenham, Preston, England, United Kingdom
Employment Type
Advanced Apprenticeship
Salary
£20,932.81 a year
categorise incidents accurately. • Identify repeat issues, outages, or degradation • Coordinate escalations with Technicians and Engineers • Support downtime and change communications Service Management, Reporting and Process Improvement • Support ITIL-lite processes, i.e., Incident, Request, Problem, Knowledge • Maintain troubleshooting guides and technical FAQs Technical Administration • Assist with basic device configuration ...