new skills and work alongside experienced staff. Role Provide first-line support for IT-related issues, addressing user queries and troubleshooting problems effectively Maintain and manage operating systems including Windows, Mac OS, and VMWare environments Configure and support VPN connections for remote users, ensuring secure access to company resources Utilise ServiceNow and Remedy for incident management, tracking issues from More ❯
Marathon House, The Sidings, Whalley, Clitheroe, England
DARNELL IT SOLUTIONS LIMITED
errors. Oversee RMM (Remote Monitoring and Management) tools to confirm patch installations and troubleshoot failures. Check SentinelOne EDR for threats and escalate any alerts. System Administration: Basic troubleshooting of Windows OS and Microsoft 365 products. Assist with Active Directory tasks such as user account setup and password resets. Customer Interaction: Deliver professional and courteous support at all times. Communicate … clearly and effectively, both verbally and in writing. Skills & Qualifications: Proficiency in Windows and Microsoft 365. Knowledge of Microsoft Server and Active Directory. Logical problem-solving approach and ability to work independently or as part of a team. Strong communication skills. Training ICT (Information Communications Technician) Level 3 Apprenticeship Standard. You will also receive full training and support from More ❯
