Customer Service Apprenticeship
- Hiring Organisation
- South Kesteven District Council
- Location
- The Picture House, St. Catherines Road, Grantham, England, United Kingdom
- Employment Type
- Intermediate Apprenticeship
- Salary
- £13,312 to £21,149.44 a year
care. Provide customer services across a range of functions on behalf of the council and partner organisations as required. Record all contacts in the CRM System. Use comprehensive IT systems to manage enquiries, access information and to provide customer update information on outstanding enquiries. Actively encourage and promote … with staff in service sections, senior management, Councillors, members of the public and other agencies. Proactively help to resolve complaints including them on the CRM database and advising customers of applicable Complaints Procedures. Training Training will be a mixture of in the office and college at times agreed ...