IT Cloud Support Apprentice
- Hiring Organisation
- INSPIRE ATA LIMITED
- Location
- Rivington House, 82 Great Eastern Street, London, England, United Kingdom
- Employment Type
- Advanced Apprenticeship
- Salary
- £15,392 a year
will act as the first point of contact for customer support enquiries via the ticketing system and live chat. Role Act as the first point of contact for customer support enquiries via the ticketing system and live chat Manage incoming support tickets, ensuring they are logged correctly … ensure customers receive regular updates throughout the resolution process Check completed work to ensure requests have been fully resolved before closing tickets Help ensure customer queries are resolved within agreed service level agreements (SLAs) Support customers in using the platform effectively and guide them through system features Respond ...