2 of 2 Apprenticeship ITSM Jobs in London

become responsible for various aspects including, but not limited to the following: Working towards the following responsibilities: Support and mature the governance framework across ITSM processes such as Incident, Problem, Change, Capacity etc. Coordinate and maintain risk and sustainability routines, ensuring all reviews, actions, and reports are completed on time ...

service and contributing to the overall success of our IT support function. Role To log all incidents and service requests in the Ebiquity IT service management tool. The interactions can take place through multiple channels e.g. phone, email, or IM Responsible for, deploying, configuring, and supporting user devices (Laptops, workstations … following daily checks: service desk tickets and backup reports. Where an issue is identified, a ticket needs to be raised in the ITSM tool and actioned appropriately Troubleshooting/repairing desktop PC's, laptops, and installations To carry out user administration (e.g., new starter account creation/leaver) To provide ...