2 of 2 Apprenticeship Office-365 Jobs in London

service desk SLA Assist with setting up and maintaining computers, laptops, mobile devices, user accounts and AV devices Support common software applications (e.g. Microsoft 365, email, collaboration tools) Distribute and install print toners when required Escalate more complex issues to senior IT staff or external providers Other activities ...

digital infrastructure. You will study towards the Information Communications Technician Apprenticeship (Level 3). Role Modern Cloud Management: Gain hands-on experience with Microsoft 365, Entra ID (formerly Azure AD), and Intune. Real-World Impact: Move past "password resets" to manage complex, industry-standard environments. Mentorship: Receive dedicated training … Monitoring the IT helpdesk, logging tickets, and resolving hardware/software issues for end-users’ desk side, via our ticketing system and Teams. Microsoft 365 Administration: Managing user licenses, configuring Outlook/Teams settings, and assisting with SharePoint permissions. Identity & Device Management: Learning to use Microsoft Entra for user ...