2 of 2 Apprenticeship Support Technician Jobs in London

looking for someone to join our 1st line remote support team supporting our clients’ IT Systems remotely over the internet, communicating using email, telephone and live chat facilities. Role You will be responsible for: First line support Imaging and maintenance of PCs Setup, update and fault diagnosis … customer IT systems General network support and troubleshooting Call handling: Answering customer queries directly on the phone where required and maintaining accurate records Maintaining client databases with up-to-date solutions and keeping a clear record of all activities involved in the call tracking software. This is an auditable ...

will begin with first-line support duties, progressing to troubleshooting, system setup, customer communication and security best practices as your skills develop, while supporting client IT queries and assisting engineers and the Projects team. Role With training and support, you will: Act as a first point of contact … support requests via phone, email, and ticketing systems Log, update, and manage support tickets accurately Diagnosing and resolving routine IT issues relating to hardware, software, user accounts, and connectivity Escalate more complex issues to senior engineers in line with service levels Communicate clearly with clients, keeping them informed ...