3 of 3 Apprenticeship Support Technician Jobs in London

We are looking for a motivated and enthusiastic Apprentice IT Support Technician to join our IT team. This is an exciting opportunity for someone eager to start a career in IT and gain hands-on experience while studying towards a nationally recognised IT qualification. Role Provide first-line technical support to staff for hardware, software, and network … configure IT equipment including PCs, laptops, printers, and mobile devices Monitor and maintain IT systems and networks Assist with user account creation, password resets, and basic user administration Log support tickets and update them in the helpdesk system Support the rollout of new applications and system Escalate complex issues to senior technicians as needed Follow IT policies and … there to ensure they get the most from their programme. The role offers long term security and the opportunity to progress into a permanent position. Apprenticeship Standard Information communications technician (level 3) Training Provider VELOCITY 1st LIMITED Working Week Monday to Friday, 09:00 to 17:00. Expected Duration 1 Year 3 Months Positions Available 3 Closing Date Friday More ❯

period of their apprenticeship, ISD will aim to give each apprentice an opportunity to gain experience in as many teams as possible. Some examples of responsibilities are described below: Support Operations and Administration Review the statement of work and ensure the deliverables are clear and precise, liaising with the requestor if more information is needed Examine and analyse the … deliver the statement of work Contribute to and amend requirements either in the context of the waterfall methodology or the agile methodology, using technical expertise and best practice IT Support, Networking Systems Management Work as part of a team delivering UCL’s primary customer support service to resolve incidents and queries from students and staff To provide support for computer desktops, mobile devices, audio visual & multimedia equipment, printers, and other equipment used by academic staff, administrative staff and students To develop the skills to support and develop the university’s core IT systems – networking, telephony, and other technologies Use industry standard tools and techniques to support these activities – Jira, Miro, xurrent, ITIL Messaging and Collaboration More ❯

If you're ready to embrace the world of digital support, embark on a journey of professional growth, and become a valuable asset in the IT field, we invite you to apply for the Digital Support Technician Apprentice position. Together, let's build a future fuelled by technology and endless possibilities. Role Key Responsibilities: Provide first-line … technical support to staff and students, addressing issues related to hardware, software, and digital services. Assist with the maintenance and troubleshooting of IT systems, networks, and digital platforms. Install and configure new hardware and software as required. Ensure that all IT equipment and systems are running efficiently and securely. Assist with the management of user accounts, permissions, and security … settings. Support digital learning tools, including Learning Management Systems (LMS), video conferencing platforms, and collaborative tools. Provide training and guidance to end-users on how to use various IT systems and applications effectively. Monitor and report on system performance, identifying and resolving issues proactively. Assist with regular backups and updates of systems and software. Document and track technical issues More ❯